Privacy Policy

Effective Date: 13 May 2025

At Current State Future State Consulting (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020. This policy explains how we collect, use, disclose, store, and protect your information when you interact with our services, website, or communications.

1. Collection of Personal Information

We may collect personal information from you when you:

Contact us via our website, email, phone, or social media
Book a consultation or request our services
Subscribe to updates or engage with our content
Participate in surveys or feedback opportunities

The information we collect may include your name, email address, phone number, job title, company name, and other contact or business details relevant to the services we provide.

We also collect non-personal information (e.g. browser type, IP address, time spent on site) to improve our website and user experience.

2. Purpose of Collection

We collect and use your information to:

Provide you with IT consulting and related services
Communicate with you about your enquiry or engagement
Improve our offerings and user experience
Send insights, updates, or service information (where consent has been given)
Meet our legal and contractual obligations

We only collect personal information that is necessary for these purposes and take steps to ensure it is accurate and up to date.

3. Disclosure of Information

We do not sell your personal information. We may disclose it only to:

Trusted service providers (e.g. IT systems, cloud services, analytics tools) who support our business operations, under confidentiality agreements
Legal authorities or regulators, where required by law or to comply with legal obligations

Where information is disclosed to third parties outside New Zealand, we ensure appropriate safeguards are in place, consistent with Privacy Principle 12 of the Privacy Act 2020.

4. Your Rights

Under the Privacy Act 2020, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or outdated information
Withdraw consent to receive communications at any time
Make a complaint to the Office of the Privacy Commissioner if you believe your rights have been breached

To make a request, contact us directly at privacy@csfs.consulting.

5. Data Security and Retention

We take reasonable steps to protect your personal information from loss, unauthorised access, misuse, or disclosure. These include both physical and digital security measures appropriate to the nature of the information we hold.

We retain personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by law.

6. Use of Cookies and Analytics

Our website uses cookies and analytics tools (e.g. Google Analytics) to collect information on how visitors interact with our site. This helps us understand user behaviour, improve content, and enhance the website experience. You can manage or disable cookies through your browser settings.

7. External Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of those sites and encourage you to read their privacy policies.

8. Updates to This Policy

We may review and update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date clearly marked.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Email: privacy@csfs.consulting

Privacy Commissioner (NZ): https://www.privacy.org.nz

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